Tourlane US Partner Terms of Use
Last updated 31 October 2026
1. About these terms
These Partner Terms of Use apply to travel agencies, independent travel advisors, host agencies and other approved professional partners requesting quotations or using Tourlane’s US partner services. “Tourlane,” “we,” “us” and “our” mean Tourlane Inc., 1175 Peachtree St NE, Atlanta, GA 30361-3528, USA. “You” and “Partner” mean the business using those services. “Traveler” means the customer for whom you request or arrange travel.
By submitting a quote request, registering a partner account, submitting booking instructions or using our partner services after receiving clear notice of these terms and an opportunity to review them, you agree to these terms. If you act for an agency or host agency, you confirm that you have authority to accept them for that business. If you do not agree, do not submit a request or use the partner services. Simply viewing our public website does not constitute acceptance of these Partner Terms.
These terms include provisions on responsibility, liability and binding arbitration. Please read them before submitting a request.
2. Traveler bookings and applicable terms
These terms govern your professional relationship with Tourlane. Each Traveler’s booking is governed separately by our US General Terms and Conditions at https://www.tourlane.com/terms-and-conditions/, the accepted itinerary, applicable travel provider terms and booking disclosures (“Booking Terms”). The version provided to and accepted by the Traveler applies to that booking.
These Partner Terms do not reduce Traveler rights or change consumer payment, cancellation or refund rules. Mandatory law prevails. Commercial arrangements specifically confirmed between you and Tourlane in writing, including by email or through an approved partner portal, take priority for the business matters they expressly address. Your own standard terms do not amend these Partner Terms.
3. Your role and our role
You introduce Travelers and assist them with advice, quotations and booking instructions. You act within the authority your Traveler gives you. You are an independent business and may not bind Tourlane or make promises on our behalf beyond our written offer.
Tourlane is the seller of Land Packages and facilitates Flight Services through a separate Flight Seller, as described in the Booking Terms. Travel providers perform the underlying services. You must describe these roles accurately.
You remain responsible for your own advice, representations and separately supplied services. Tourlane remains responsible for its own obligations. These terms do not authorize wholesale resale, net rate distribution or collection of money as Tourlane’s agent; those activities require specific written approval and applicable additional terms.
4. Partner eligibility and host agencies
You must provide accurate business, contact, tax, bank and host agency information reasonably needed to verify your account and administer payments. You must maintain registrations, permissions and insurance required for your activities, and any additional professional insurance requirements communicated before activation.
You are responsible for advisors you authorize to use your business account. They must have permission to use the relevant host affiliation and credentials. When a host agency is our recognized Partner, commissions are paid to that host unless we confirm another arrangement in writing. A change of host does not automatically transfer bookings or commission entitlements.
Our services are available only in approved markets and to eligible Travelers. You must accurately provide the Traveler’s residence and may not use a different address to bypass restrictions. Notify us promptly of material changes to your business or eligibility.
5. Requesting a quote
Provide accurate travel dates, destinations, budget, party details and preferences, together with relevant accessibility or special requirements. Obtain permission before sharing Traveler information and use our approved channels.
A quote request does not create a confirmed travel booking or guarantee availability. Draft itineraries and quotes are subject to the conditions and validity period we communicate. Do not describe a quotation as confirmed or promise a hotel, activity, upgrade or special request that we have not confirmed.
Submitting a request does not itself create a planning fee. Any fee must be disclosed and accepted before the chargeable work begins.
6. Traveler instructions and booking acceptance
Before submitting a booking request, obtain the Traveler’s documented authority and ensure that they receive and accept the relevant Booking Terms and material disclosures. We may require the Traveler to accept them directly through our booking process. Your acceptance of these Partner Terms does not substitute for the Traveler’s acceptance of their Booking Terms.
Check passenger names against travel documents and verify dates, occupancy, room types, inclusions and exclusions with the Traveler. Retain evidence of relevant instructions and acceptance for the period required by applicable law and provide it when reasonably needed to address a booking or dispute, subject to privacy requirements.
Booking formation follows section 5 of the US General Terms and Conditions. An acknowledgment is not a Booking Confirmation. Obtain the Traveler’s affirmative agreement to a modified offer; silence is not acceptance. Report errors immediately. You are responsible for documented, reasonably incurred costs caused by your errors, subject to mitigation and applicable law.
7. Prices and your own fees
Use Tourlane’s approved selling price and accurately communicate the included services and material exclusions. You may not alter that price, deduct commission, apply an unauthorized discount or conceal mandatory charges.
You may charge your own lawful advisory fee if you separately disclose its amount, payee, purpose and refund conditions before the Traveler agrees. Do not present it as a Tourlane fee or collect it through our payment channels without written approval. Markups and net rate resale require a separately approved arrangement.
8. Payments and refunds
Travelers pay Tourlane through our approved payment process. The applicable Booking Terms govern due dates and refund methods. Forward invoices and reminders promptly; you may not extend deadlines or change refund rights.
You may not receive funds as Tourlane’s collection agent unless we expressly authorize that arrangement in writing. If we permit you to pay using your own payment method, explain the resulting refund routing to the Traveler beforehand. Use only authorized payment methods and never send full card information through unsecured email or chat.
Introducing a Traveler does not make you a guarantor of their payment. You remain responsible for payments you expressly undertake and funds you receive for authorized remittance. For you as Partner, this allocation and the authority and responsibility provisions in these terms replace the blanket responsibility for bookings on behalf of others in consumer section 7. Traveler obligations remain unaffected.
9. Commissions and attribution
Commission rates, eligible revenue, exclusions, earning conditions, payment timing and cancellation treatment are those Tourlane communicates and confirms with you in writing or through an approved partner process. Requesting a quote or accessing our services does not establish a particular commission rate. Commercial terms must be confirmed before you submit a booking request.
Identify your Partner account when introducing the Traveler and before booking confirmation. Disputed attribution will be reviewed using referral records and Traveler instructions. A referral does not create perpetual rights to future bookings; repeat booking or lead protection arrangements apply only if expressly confirmed.
Flights, insurance, taxes, optional fees and cancellation charges are commissionable only where expressly included in the confirmed commercial terms. Provide accurate tax and payment information. We will provide a statement of commission calculations. Changes apply prospectively to new requests after notice and acceptance and do not change the agreed basis of accepted booking requests or confirmed bookings.
10. Cancellations and commission adjustments
The Booking Terms govern Traveler changes, cancellations and refunds. Forward authorized requests immediately through Tourlane’s designated channels. A request received by you has not yet been received by Tourlane. Do not promise a waiver or refund we have not approved.
Commission adjustments following refunds, cancellations or reversals follow your confirmed commercial terms. We will explain any recalculation. An undisputed or finally determined commission overpayment may be recovered or offset against future commissions. Traveler refunds will not be delayed while a commission dispute is resolved.
Assist with payment disputes by supplying relevant records. A Traveler chargeback does not automatically make you liable for the entire booking. You are responsible only under an express payment undertaking or to the extent your breach, negligence, fraud or unauthorized collection causes a documented loss. The same loss may not be recovered twice.
11. Tourlane Careflex and insurance
Offer TourlaneCare Flex only when we confirm that it is available for the relevant booking and provide its applicable terms. Explain that it is not insurance and does not cover flights.
Travel insurance is governed by its separate policy terms. You may recommend that Travelers consider suitable coverage, but may sell or provide regulated advice on insurance only where legally authorized. Do not promise that an insurer will reimburse a cancellation or other loss.
12. Documents support and Traveler communication
Check and forward booking documents and material communications promptly. Ensure Travelers receive required disclosures and have the support and emergency contacts in their booking documents. Notify us immediately of serious service failures, safety issues or incorrect information.
Tourlane handles support within its booked services through designated channels. You remain available for reasonable coordination but are not required to provide on site operational support for Tourlane’s providers. Services you supply separately remain your responsibility. Any specific response or resolution commitments must be expressly confirmed.
We may contact Travelers directly for planning, acceptance, payment, fulfillment, safety, support and legal compliance, while involving the identified Partner where appropriate and authorized. Do not prevent required communications or settle claims on our behalf without permission. Administrative reporting requests do not shorten legal claim periods.
13. Marketing and use of our materials
We authorize approved Partners to use designated tools, quotations and materials commercially to introduce Travelers and arrange Tourlane bookings. This is a limited exception for Partners to the personal use restrictions in consumer sections 7 and 24. It does not expand a Traveler’s license.
You may share approved itineraries with relevant Travelers. Other public use of our marks, co branding, integrations and advertising in our name require approval. Do not impersonate Tourlane, create misleading domains, scrape our systems, bypass controls, sell our materials separately or use them to train models without authorization.
Use accurate descriptions and disclose compensated recommendations when required by law. Rights to contact Travelers for unrelated marketing depend on applicable privacy law and any specifically confirmed arrangement. Travelers remain free to choose their advisor.
14. Marketing and use of our materials
Each party must comply with privacy laws applicable to its activities and provide required notices. Share only information needed for the request or booking through approved secure channels. Our handling of personal information is described in our website Privacy Policy. A separate data arrangement will be required where the actual processing relationship calls for one.
Protect credentials, restrict access to authorized advisors and revoke access when no longer needed. Notify us without undue delay of unauthorized access or a security incident affecting shared data, and cooperate on mitigation and legally required notices.
Protect nonpublic commission information, pricing, credentials and business information. Disclosure is permitted to personnel or professional advisers who need it and are bound to protect it, or as legally required. This obligation excludes public, independently developed or lawfully obtained unrestricted information. Protection continues for three years after use of partner services ends, and longer for legally protected trade secrets and personal data.
15. Responsability and liability
Each party is responsible for loss caused by its own breach, negligence or misconduct. Neither party guarantees the other’s business performance. To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, lost anticipated profits or lost goodwill. This exclusion does not apply to fraud, willful misconduct, gross negligence or liability that cannot legally be excluded, and does not limit Traveler rights or required refunds.
You will indemnify Tourlane against third party claims to the extent caused by your unlawful acts, negligence, breach of these terms, unauthorized promises or misuse of Traveler funds. This obligation excludes loss attributable to Tourlane or its providers. Tourlane will promptly notify you, permit a reasonable defense by qualified counsel and cooperate at your expense. Any settlement imposing obligations or admissions on Tourlane requires its consent. Responsibility will be allocated where multiple parties contributed.
16. Restricting access or ending participation
Either party may end the partner relationship by written notice. We may restrict new requests or access where reasonably necessary to address fraud, misuse, security risks, unlawful activity or material breach. Where appropriate, we will provide notice and a reasonable opportunity to remedy a breach.
Ending participation does not itself cancel Traveler bookings. We will coordinate a handover and may communicate directly with Travelers to maintain service. Eligible commissions for bookings confirmed before participation ends remain governed by their confirmed commercial terms. No trailing or future booking entitlement is implied.
Stop using our tools and branding when permission ends. Retain only records lawfully needed and continue protecting them. Accrued payments, existing booking responsibilities, confidentiality, privacy, liability and dispute provisions continue as necessary.
17. Changes to these terms
We may update these terms and will identify the updated date. Material changes will be brought to your attention before applying to new quote requests or use of partner services. By submitting a new request or continuing the relevant services after clear notice and an opportunity to review an update, you accept the updated terms. We may require express electronic acceptance.
Updates do not change existing Traveler bookings or previously confirmed commercial entitlements. If you do not accept an update, stop submitting new requests and contact us about any existing bookings. Changes to the arbitration provision require express mutual acceptance.
18. Governing law and dispute resolution
New York law governs these Partner Terms, without its conflict of laws rules. The Federal Arbitration Act governs arbitration. This section applies to business disputes between you and Tourlane; Traveler disputes remain subject to their separately accepted Booking Terms and mandatory law.
Before initiating arbitration, send written notice describing the dispute and requested resolution to service@tourlane.com. We will send notices to your business contact email. Both parties will attempt good faith resolution for 60 days. Applicable limitation periods are tolled during that process to the extent permitted by law. Urgent interim relief may be sought without waiting.
UNRESOLVED BUSINESS DISPUTES WILL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES OR OTHER RULES AAA DETERMINES APPLICABLE. ONE ARBITRATOR WILL HEAR THE DISPUTE BY VIDEOCONFERENCE UNLESS OTHERWISE AGREED. EITHER PARTY MAY USE SMALL CLAIMS COURT FOR AN ELIGIBLE CLAIM. FEES AND COSTS FOLLOW THE APPLICABLE AAA RULES. JUDGMENT ON THE AWARD MAY BE ENTERED IN A COURT WITH JURISDICTION.
TO THE EXTENT PERMITTED BY LAW, PROCEEDINGS WILL BE INDIVIDUAL, AND BOTH PARTIES WAIVE CLASS OR REPRESENTATIVE PROCEEDINGS AND A JURY TRIAL. An unenforceable provision will be severed to the extent lawful; an unenforceable class arbitration restriction does not authorize class arbitration without both parties’ express consent.
19. General provisions and contact
These terms and specifically confirmed commercial arrangements govern the partner services. Failure to enforce a provision does not waive it. An invalid provision does not invalidate the remaining terms. Events beyond reasonable control excuse performance only to the extent actually prevented and do not extinguish accrued payments or legally required refunds.
For questions about these terms, quote requests or partner services, contact service@tourlane.com. Include your business name, Partner account details and booking reference where relevant.
